Great Customer Service Success

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Great Customer Service Success

When you take your car in to be worked, on do you always take it to the same shop and same mechanic? If you’re looking for a dress for a special occasion, do you ask for your favorite salesperson at your favorite store? When you’re looking for farm-fresh food, do you do business with the same vendor at the same farmer’s market? So, what’s the common denominator? In all likelihood it’s the superior customer service you experienced in the past.

Merts Heating & Air Conditioning is very aware of what that means to you. Great customer service is just one part of our motto “Quality and Honesty Since 1952.” We don’t want to be just the people who come into your home when you have a problem. We want our HVAC technicians to become a trusted person you welcome into your home. Here are five reasons why Merts loves its customers:

  • A professional relationship turns into a friendship
  • We receive feedback from customers to help us improve
  • A trusting relationship translates into customer loyalty
  • Loyal customers become brand ambassadors, spreading the word to others
  • Patience & kindness lead to an honest relationship

We understand the reality of our business. Oftentimes our employees must deliver bad news. It’s not easy to tell a homeowner his or her heating or cooling system needs to be replaced or there are major repairs needed.  It’s critical we have the respect and trust of our clients when you’re talking about potentially having to invest thousands-of-dollars in your home. Great customer service skills make it easier for us, and we hope for the customer. In those situations, good customer service leads to mutual respect which in turn leads to an ability to have an honest exchange about the available options to fix the problem.

There are many ways to reach those goals for HVAC customer service. Merts is a big believer in training, and we’re not just talking about technical training. Our employees receive in-house professional customer service training. It’s a great way to help our employees learn how to build those relationships.

Let’s start the process now. Visit our website to learn more about our promise to you. If you are experiencing any problems or need maintenance on any of your home comfort systems, call Merts Heating & Air Conditioning to schedule an appointment. We have been serving the residential HVAC service and repair needs of the Chicagoland and Western Indiana for going on seven decades. We look forward to providing you with outstanding customer service for many more years to come. Be sure to like and follow us on Facebook and Twitter for more great information throughout the year.